Return Policy
Return policy
30-Day Free Returns
At comfaura®, your comfort and satisfaction are at the heart of everything we do.
We want you to feel completely confident when shopping with us — that’s why we offer 30 days of free returns on all eligible orders.
If your purchase doesn’t meet your expectations or you simply change your mind, returning your order is easy, fast, and worry-free.
Eligibility for Returns
To qualify for a return, please make sure that:
- Your item is returned within 30 days of delivery.
- It is unused, unwashed, and in its original packaging.
- All tags, accessories, and complimentary items (if included) are intact.
We cannot accept returns on items that have been worn, damaged, or altered.
How to Start a Return
- Contact our support team at support@comfaura.com with your order number and reason for return.
- Our team will send you a prepaid return label — shipping back to us is completely free.
- Once we receive and inspect your item, we’ll process your refund or exchange promptly.
Refunds are usually issued within 3–7 business days to your original payment method.
Exchanges
If you’d like to exchange an item for a different size, color, or style, simply mention this in your return request.
We’ll guide you through the exchange process and ensure you receive your new item quickly.
Our Promise
Every product we create is designed to bring warmth, softness, and confidence to your everyday life.
If something isn’t perfect, we’ll make it right — because at comfaura®, comfort always comes first.